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• Result Count: 5

• Education & Outreach (View Details)

  While the OCP investigates and resolves individual consumer complaints, and assists local merchants in their disputes with other merchants with free mediation, it also actively educates the public on the rights and responsibilities of both consumers and merchants in the marketplace. As part of this consumer protection education function, our office...

  Organization: Office of Consumer Protection

  Target Population

  Services

  Consumer Education, Mediation, Outreach Programs

  Locations: View Location(s)

  • Office of Consumer Protection
    100 Maryland Avenue
    Rockville, MD 20850
    
    

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  Information Number
  

• Domestic Workers (View Details)

  The Domestic Workers Law was the result of a three year campaign by domestic workers and advocacy groups to help improve the working conditions for domestic workers. The law requires employers of certain domestic workers to negotiate and offer a written contract that discloses specific information regarding job conditions and benefits. The law al...

  Organization: Office of Consumer Protection

  Target Population

  Immigrants, Hispanic/Latino Community, Private Household Workers

  Services

  Consumer Complaints

  Locations: View Location(s)

  • Office of Consumer Protection
    100 Maryland Avenue
    Rockville, MD 20850
    
    

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    Temporary Physical Address (for in-person service)
    1451 Seven Locks Road, 1st Floor
    ROCKVILLE, MD 20850
    
    

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  Information Number
  

• Filing a Consumer Complaint (View Details)

  Upon receiving a written complaint and necessary documentation, OCP investigators will contact the merchant and attempt to mediate a resolution. The consumer will be kept informed of the progress of the case and participate in negotiating a settlement. Cases are also reviewed for a pattern of deceptive business practices and OCP may take legal acti...

  Organization: Office of Consumer Protection

  Target Population

  Services

  Consumer Complaints

  Locations: View Location(s)

  • Office of Consumer Protection
    100 Maryland Avenue
    Rockville, MD 20850
    
    

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  Information Number
  

• Licensing and Registration (View Details)

  OCP is responsible for licensing and/or registering motor vehicle repair and towing companies, new home builders, radio, television, and appliance installation and repair firms and secondhand property dealers.

  Organization: Office of Consumer Protection

  Target Population

  Services

  Records/Licenses/Permits

  Locations: View Location(s)

  • Office of Consumer Protection
    100 Maryland Avenue
    Rockville, MD 20850
    
    

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    Temporary Physical Address (for in-person service)
    1451 Seven Locks Road, 1st Floor
    ROCKVILLE, MD 20850
    
    

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  Information Number
  

• Licensing & Registration New Home Builders (View Details)

  Provides recommendations to Office of Consumer Protection (OCP) in reviewing license applications for new home builders.

  Organization: Office of Consumer Protection

  Target Population

  Construction/Mining Occupations

  Services

  Records/Licenses/Permits

  Locations: View Location(s)

  • Office of Consumer Protection
    100 Maryland Avenue
    Rockville, MD 20850
    
    

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    Temporary Physical Address (for in-person service)
    1451 Seven Locks Road, 1st Floor
    ROCKVILLE, MD 20850
    
    

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  Information Number
  

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