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• Consumer Services
• Consumer Assistance and Protection

• Domestic Workers (View Details)

  The Domestic Workers Law was the result of a three year campaign by domestic workers and advocacy groups to help improve the working conditions for domestic workers. The law requires employers of certain domestic workers to negotiate and offer a written contract that discloses specific information regarding job conditions and benefits. The law al...

  Organization: Office of Consumer Protection

  Target Population

  Services

  Consumer Complaints

  Locations: View Location(s)

  • Office of Consumer Protection
    100 Maryland Avenue
    Rockville, MD 20850
    
    

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    Temporary Physical Address (for in-person service)
    1451 Seven Locks Road, 1st Floor
    ROCKVILLE, MD 20850
    
    

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  Information Number
  

• Filing a Consumer Complaint (View Details)

  Upon receiving a written complaint and necessary documentation, OCP investigators will contact the merchant and attempt to mediate a resolution. The consumer will be kept informed of the progress of the case and participate in negotiating a settlement. Cases are also reviewed for a pattern of deceptive business practices and OCP may take legal acti...

  Organization: Office of Consumer Protection

  Target Population

  Services

  Consumer Complaints

  Locations: View Location(s)

  • Office of Consumer Protection
    100 Maryland Avenue
    Rockville, MD 20850
    
    

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  Information Number
  

• Merchant Disclosures (View Details)

  The Office of Consumer Protection's (OCP) Merchant Complaint Disclosure Reports are based on complaints filed with OCP over the last three (3) years. The total number of complaints includes both closed and pending complaints. Complaint totals for merchants can be affected by business volume, location, or the nature of the business. Some complaints...

  Organization: Office of Consumer Protection

  Target Population

  Services

  Consumer Complaints, Consumer Education

  Locations: View Location(s)

  • Office of Consumer Protection
    100 Maryland Avenue
    Rockville, MD 20850
    
    

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  Information Number
  

• Education & Outreach (View Details)

  While the OCP investigates and resolves individual consumer complaints, and assists local merchants in their disputes with other merchants with free mediation, it also actively educates the public on the rights and responsibilities of both consumers and merchants in the marketplace. As part of this consumer protection education function, our office...

  Organization: Office of Consumer Protection

  Target Population

  Services

  Consumer Education, Mediation

  Locations: View Location(s)

  • Office of Consumer Protection
    100 Maryland Avenue
    Rockville, MD 20850
    
    

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  Information Number
  

• Commission on Common Ownership Communities (View Details)

  The purpose of the CCOC is to advise the County Executive and the County Council on ways to better understand common ownership of property in communities, promote public awareness of the rights and obligations of living in common ownership communities, eliminate disputes and maintain property values and quality of life in community associations.Yes...

  Organization: Department of Housing and Community Affairs

  Target Population

  Services

  Consumer Education, Mediation

  Locations: View Location(s)

  • Office of Consumer Protection
    100 Maryland Avenue
    Rockville, MD 20850
    
    

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    Department of Housing and Community Affairs
    1401 Rockville Pike
    ROCKVILLE, MD 20850
    
    Hours of Operation:
    
    • Mon: 8:30 - 5:00 pm
    • Tue: 8:30 - 5:00 pm
    • Wed: 8:30 - 5:00 pm
    • Thu: 8:30 - 5:00 pm
    • Fri: 8:30 - 5:00 pm

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  Information Number
  

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